Grievance Redressal

We are committed to resolving customer complaints fairly and within reasonable timelines. If you are dissatisfied with our services, loan facilitation process, credit report delivery, or data handling, please use the channels below.

Resolution timeline

• Acknowledgement within 2 working days of receipt.
• Resolution target within 15 working days for standard complaints.
• Complex cases involving lenders or bureaus may take longer; we will keep you informed.

Escalation

If your grievance is not resolved satisfactorily, you may escalate in writing to the nodal officer at the same email with subject line "Escalation – Rahul K. Singh". You may also approach the relevant regulatory authority depending on the nature of the complaint (RBI Ombudsman for NBFC/banking-related matters, consumer forums, etc.).